Refund and Returns Policy – Cosmic Shadow Prints

Effective Date: June 1, 2025
Business Name: Amiras LTD
Website: www.cosmicshadowprints.com
Contact Email: [email protected]

Digital Product Policy – No Returns or Exchanges

All products sold on www.cosmicshadowprints.com are digital downloads, delivered electronically and accessible immediately after purchase. As such, we do not accept returns, exchanges, or cancellations once a file has been downloaded or delivered via email. This is because digital products cannot be returned in the same way physical goods can, and access to the product cannot be revoked once provided.

Refund Eligibility – Exceptional Circumstances Only

While all sales on www.cosmicshadowprints.com are generally final due to the nature of digital downloads, we recognize that certain exceptional circumstances may warrant a refund. Refund requests may be considered if you accidentally purchased the same item more than once, if the file you received is corrupted or damaged and we are unable to provide a functioning replacement, or if a technical error on our side prevented successful delivery and the issue cannot be resolved.

However, please note that refunds will not be issued for reasons such as a change of mind after the purchase, lack of appropriate software, tools, or technical skills to use the product, or a misunderstanding of the product description or licensing terms. We encourage all customers to review product listings carefully before purchasing and to contact us with any pre-sale questions if clarification is needed.

Requesting a Refund

If you believe your situation meets the refund criteria described above, you may request a refund by contacting us via email at [email protected] within seven (7) days of your purchase. To help us process your request efficiently, please include your full name, the email address used during checkout, your order number, the date of purchase, and a clear explanation of the issue you experienced. If applicable, providing supporting evidence such as screenshots or error messages will help us better understand and verify the problem. Once we receive your request, we will review the details and respond within three to five business days to inform you of the outcome.

Replacement Files and Support

If your download link fails or a file appears broken, we will happily resend a new link or corrected file free of charge. In many cases, we can resolve the issue without issuing a refund. We encourage you to reach out to us first so we can assist you quickly and efficiently.

Unauthorized Use and Abuse

Refunds will not be granted in cases where we suspect abuse of our refund policy or unauthorized distribution of our digital content. We reserve the right to block or restrict access to individuals who misuse our services.

Contact Us

If you have any questions about this Refunds and Returns Policy or need help accessing your purchased files, you can contact us at:

Amiras LTD
Email: [email protected]